Testimonials

Thank you very much for your great work! My basement was leaking badly for a long time. Your guys completed the job fast and I don’t have any problems anymore.
Andrew Lilac

 

Your company helped me to fix my basement after we moved in our new home. Great Work! Will recommend you to all my friends.
Lola Adams

Jack & Michelle Mahar Amherst, Ohio

They were very prompt and worked with or schedules. Very well!
Description of work: We needed a replacement of a hot water tank. They worked with our insurance company and offered us very fair pricing.

In memoriam to Amherst, OH’s own Jack Mahar for being a valued customer many times over, he was a joy to work with and for. We were better off having met this nice gentleman. Rest in peace.

Jenna Raus Lakewood, OH

As promised.
Description of work: Re-laid basement drain pipes to solve recurring problems.

Donald Binford Lorain, OH

 

Carole Green Elyria, OH

 

Reliable was scheduled to be at my house at 8 a.m. At 8:30 a.m. I called them asking on an ETA – they advised that the boss had called a last minute meeting and everyone was running late. Technician arrived at 9:10 am. He was very friendly and professional. Had the job done in 20 minutes. I will call them again if needed.
Description of work: Basement drain cleared / snaked.
Janet Rock, Amherst, OH

Reliable came on time and did exactly what they said they would. I had a handyman clean the drain, but it backed up again. I called Reliable and they were there the next day and made sure the drain was cleaned out. It has been a year and I have not had an issue since.
Description of work: Successfully Cleaned main drain in the basement.
Darla Rice Amherst, OH

Showed up on time, (within 1 hour window I was given when I made appointment). Looked job over to see what equipment and parts he would be needing, then went right to work. After finishing, he cleaned up the work area. I would definitely would use them for any of my plumbing needs.
Description of work: Replaced corroded 1 1/2 galvanized drain line from dual bathroom sinks. Also replaced copper water line that was leaking.
David Koscho Amherst, OH

 

 

 

 

Our very large parking lot at the corporate office on Keep Court in Elyria has been flooding for months. Reliable Basement & Drain aka Reliable Contractor Services came to the rescue and we now have a dry, safe parking lot! Gunk be gone and we be grateful. Thanks, guys!

Goodwill Of Lorain County

 

 

 

 

 

They are excellent. Description of work: Putting in a new sump pump.

• Work Completed Date: 07/07/2018

• Hire Again: Yes

Charlotte Pankratz Sheffield Lake, OH

 

Arrived on time. Did thorough investigation. Job completed in a professional manner.

Description of work: Had our sanitary sewer cleaned.

• Category: Sewer Cleaning

• Work Completed Date: 02/02/2018

• Hire Again: Yes

Mary Light North Ridgeville, OH

 

Better than I anticipated. Thought I was going to have to dig up concrete to put in new pipes. Description of work: Checked kitchen and bathroom drains, snaked and cleaned out.

• Category: Plumbing,

• Work Completed Date: 03/13/2018

• Hire Again: Yes

Cheryl Meek Grafton, OH

 

They are very dedicated and won’t stop until they are done, plus their work is remarkable. They are generally out within 2 hours, and whenever I have had an issue they come out right away and just won’t give up until things are done right. They are Very honest, I trust them explicitly, and very personable as well. They have really gone above and beyond to help save me money as well.

Description of work: Replaced the plumbing in the whole house.

• Category: Plumbing – Drain Cleaning

• Work Completed Date: 02/20/2018

• Hire Again: Yes

Carole Smith Lorain, OH

 

The Reliable tech was on time and was very polite. He assessed the situation, and got right to work. He answered all our questions, and is very knowledgeable. Put a tarp down to keep the floor clean, and cleaned up afterwards. Now we have a beautiful, shiny, clean new sink area. 🙂

Description of work: Remove old faucet and install new one.

• Category: Plumbing – Drain Cleaning

• Work Completed Date: 03/12/2018

• Hire Again: Yes

Nancy Wargo Lorain, OH

 

They did a good job. Description of work: Cleared out a drain, checked main drains for problems or blockages.

• Category: Plumbing – Drain Cleaning

• Work Completed Date: 01/09/2018

• Hire Again: Yes

Marc Mileti Elyria, OH

 

Tom from Reliable was great to work with! He was polite, professional, and completed the job on time. He installed a gas line for our basement fireplace insert. We could not have asked for better service, and the price was more than fair. We will certainly use them again for future plumbing needs. Description of work: Gas line installation.

Michelle McClintic Vermilion, OH

 

Jordan and Nick were very professional and did an excellent job resolving my problem. They also kept me informed during every step of the process. I would definitely hire this company again in the future.

• Category: Sewer Cleaning

Janet Acosi Vermilion, OH

 

The worker they sent out, Tom did a great job was he was very friendly and informative answered any question I had about the job and let me know how the job was progressing very satisfied with work and worker they sent out would definitely hire Reliable to do work in the future!

• Category: Water Heaters

Robert Jacinto Lorain, OH

 

They were very prompt and worked with or schedules. Very well done!

• Category: Water Heaters

Jenna Raus Lakewood, OH 

 

“A” Description of work:
Dug out foundation of entire house, laid drain pipe, backfilled with stone, replaced dirt. Removed and replace window wells. Installed battery back up for sump pumps.
Kristin Peterson Oberlin, OH

“A”
Description of work: Drain Cleaning.
Reliable impressed us by PROMPTLY returning our calls, even during the holiday and the evening. We felt APPRECIATED as a customer – even received a personal THANK YOU note for our business. We’d planned to have a spigot replaced (only) but Chris was able to also install a utility faucet that has slowly leaked for a year!
Erin Maseth North Ridgeville, OH

Chris arrived on time. He introduced himself and asked what issues I was having. After I told him about my drain problems, he got right to work. With a little effort, Chris found the 6″ sewer drain clean out buried 12″ under surface of front lawn. He opened the drain clean out and stated that everything looked “OK”. I asked to have the drain cleaned anyway just to be sure. He ran the snake out to the street and then back into the house. Did not find any issues, just like was initially indicated. He opened 2 clean outs in the basement and again, no issues were found. Recommended that new toilets be purchased. |Chris was very professional during the entire visit, which lasted about 1 hour. He also did a great job of cleaning up and making sure the lawn was put back where the hole was dug. Very pleased with the work performed.
Description of work: plumbing drain cleaning.
Leon Heinlein Lorain, OH

They arrived on time and were neat. They dug the entire basement wall down to the footer and cleaned the wall before they repaired the crack. They were neat and clean during the whole process making sure to protect the lawn from damage.
Description of work: Basement wall crack repair.
Rachelle Pengov North Ridgeville, OH

They arrived at the agreed upon time. After completing the clearing of the line, they proceeded to jetting a second line on the other side of our condominium complex because the job was billed by the hour and there was time to do this at no additional cost. During the second jetting their equipment blew a high pressure hose. They left to have the hose repaired then returned to complete the job. I was pleasantly surprised to have the extra line cleaned. Our previous plumber was always prompt and did a good job but would have charged for the second line. Workmen were courteous throughout my interaction with them. We will call them for our future plumbing needs and recommend them to others looking for a plumbing company.
Description of work: Water jetted sanitary sewer drains.
Gary Fisher, Board President Evergreen Meadows Condo Assoc.

Good, there was no mess afterward. They did a yucky job neatly and discreetly and left the basement clean.
Description of work: Cleaned a drain.
Diane Debevec Elyria, OH

The technician arrived punctually and went right to work. I’m not willing to spend a lot of money to solve a small amount of water in my basement, so he suggested diverting a downspout in the corner where it appears the water is entering. We’ve not had any rain yet, so I don’t know if the diverting helped, but I am satisfied that this is a good first step. He also snaked a very plugged garage drain and tightened two faucets that were leaking.
Description of work: Diverted a downspout to help with a basement water problem. He also snaked my garage drain and tightened a couple of faucets that were leaking.
Lana Givan Bay Village, OH

(Reliable) plumber was efficient and clean worked and snaked drain until cleaned out was extremely pleased
Description of work: Clean kitchen drain
David Glowe Avon Lake, OH

They did a really good job. They came in with a sump pump and the sump pump was a little pricey. I had a flood back in February. They were able to come over right away because I could not get my basement restored until I got a working sump pump. The owner told me that the one they use is php pro-series pump. It was $1,300 and he kind of convinced me that he was selling a good product. I also did some research on my own. So I went in and this was back in February. Months later I started having issues with the pump. It has a primary, a secondary system and then it has a deep cycle battery on the pump. I started having some issues with it and the secondary pump was activated all the time. So I called him and they came out and checked it. It was fine. I called him again. They took the pump out and replaced the pump free of charge. They sent the other one back to the company. I would call them again. I would give them very good ratings. They are really good.
Description of work: I used Reliable Basement & Drain LLC to put in a sump pump for me after a flood. They have also done refitting of plumbing appliances in my home. I have had them 2 or 3 times and I was really pleased with them.
Christopher Worthy, Oberlin, OH

I called them at approximately 7:30 AM. to report that my garbage disposer was leaking and not working. The service technician arrived at my house by 9:30, checked my 10 year old disposer, and discovered that it had rusted through. He replaced it and was finished by 10:00. I couldn’t be happier.
Description of work: Installed a new garbage disposer.
Cheryl Steris Sheffield Lake, OH

Good experience. Polite, came when promised and cost was exactly as quoted.
Only problem I encountered was that i was supposed to get a call when the tech was on his way and did not. This caused him to have to wait till I was able to get home from work. I was not charged extra for this.
Description of work: clean main drain to the house
Cheryl McCourt Grafton, OH

Came in for a leak in my basement. Determine it was not a sewer back up . Diagnosed water coming from the sprinkler line. Went outside and saw the sprinkler overflowing at the pop off valve. I did not drain the line properly. Water was running down pipe and into my basement. He shut off the line and bled it. I did the rest in terms of game planning repair,
Description of work: Fast response on a Sunday to a basement water leak that turned out to be from my sprinkler system.
Paul Pirozzola Rocky River, OH

They dug up one side of the foundation where the driveway met the wall, repaired some cracks in the foundation, painted on a waterproofing sealer, installed a liner along the entire wall, installed an exterior crock with sump pump and filled with gravel, Overhead wires above the driveway were a bit of a challenge, but the equipment operator was expert at working around these. They had to cut the concrete drive to dig, but only cut enough for their excavation and didn’t destroy the whole driveway. They were prompt with the estimate and able to schedule while I was on vacation. Cleanup was great…they took care to not damage the area too much.
Description of work: Repaired a leaking basement wall where the driveway met the foundation.
Cathy Gilmore Elyria, OH

They did a really nice job. They did waterproofing. Their prices were a little tough. Their quality of work was excellent. The guys did a terrific job and were very clean, organized, and quick. They came up the day after I called them. They were right on-time. The guys were courteous and careful.
Description of work: I used Reliable Basement & Drain LLC to put in a new sump pump and some basement drain stuff.
Richard Dangelo Avon Lake, OH

They did the work within a couple of days. I recommend them. Their price and quality of work were excellent. I would use their services again in the future.
Description of work: They waterproofed a wall.
Marilyn Teeple Lagrange, OH

The job became more than I thought, but he called it right.
Description of work: Ran a new water line in my basement.
David Kenska Elyria, OH

My overall estimate from the point that I talked to them and to when they came to give me an estimate was excellent. I was happy with the company and I might use them in the future.
Description of work: They came out and gave me an estimate. I wanted a draining system done for my basement.
Carrie Mowery Fairview Park, OH

I had water backing up into the drains of my (slab) house. I called them late morning and Bryan was out later that afternoon to clean out the drain. I came out to see how things were going and saw him using a camera to check the drain to the inside of the house and to the street. To my surprise, he informed me that the rest of the pipe was good and the one area that did have a problem was near the cleanout away from any trees. He had cleaned out the drain and gave me an estimate on replacing the portion that eventually would need to be done so this would not continue to happen in the future. The estimate I feel was reasonable and will use them again to do this later. Bryan gave me some suggestions and was very informative/professional/pleasant. Glad I found their card that I had saved from years back. Used their Angie’s list coupon for 15% off, also. Great deal.
Description of work: Cleared out roots in sewer drain through cleanout. I also used them years ago when they were Lorain County Sewer and Drain.
Anna McGinty North Ridgeville, OH

They showed up when they said they would and performed the job quickly and professionally. The price was as quoted. We had a minor problem with the equipment and they responded promptly. I would highly recommend using them.
Description of work: Reliable Basement installed a primary sump pump and a battery backup pump.

Megan Zeck Avon Lake OH

 

Crissy Wilzak Elyria, OH

 

I called Ken in mid December and he was out the next day to check out the job. He was back to me the next day with a price. I told him I would be ready for the job to start the first week of January. He put me on the schedule for the first Monday in January. They showed up right on time and went straight to work. Busted up the bathroom floor the first day and got all the old pipes dug out. I think by the 3rd day the bathroom floor was fixed up. Very nice job with the patch too. The seam is not too big and should be easy to put flooring over it. By Friday they were running water lines. They stopped back on Monday to tie up a few loose ends. Overall they did outstanding work and left the place neat. If I need plumbing work done again this will be my first call.
Description of work: Replaced all sewer and vent lines from under basement floor up to upstairs bathroom. Ran new water lines for both bathrooms.
James Brailler North Ridgeville, OH

Ken and Reliable Drain did a great job diagnosing the problem. They came out in January 2010 and cleaned out the draining system going to the street. They found roots blocking the drain to the street. They cut out the roots and installed a crock to monitor the drainage. The water still did not drain out of the heating ducts so they had to return another time. At this time they drilled holes in the foundation allowing the water to drain out of the ducts. This worked until October 2010 when I noticed water in the heating ducts again. Reliable Drain then came back out and re-drilled the holes which clogged then connected the holes foundation to the crock so it would continuously drain. They did a great job and I would definitely use them again.
Description of work: Water in the heating ducts at a property built on a slab because the water table under the house would not drain. Cut out roots in the drain going to the street. Put in a crock to monitor the water conditions. Drilled a hole in the slab to drain the water and connected it to the crock.
Richard George North Ridgeville, OH